Contact DSG Clinic
Quotation requests, part-number confirmations and technical enquiries are all handled by email. There is no phone support, no customer account, and no online payment on this website.
Quotation requests
The fastest way to get a specific answer — and the only way to get a reference number — is the online quotation request form. It collects the vehicle details, part number, fault codes and exchange preference in a structured format.
Open the quotation formFor general enquiries, follow-up questions, or to send photos after submitting a quotation request:
info@dsgclinic.comReplies come from the same address. Adding info@dsgclinic.com to your safe senders list will keep our reply out of the spam folder.
Sending photos or documents
The quotation request form does not accept uploads, to keep the service lightweight. If you need to send photos of the mechatronic label, the connector or the transmission label, submit your request first and reply to the confirmation email with the images attached.
The most useful photos are:
- The part number or label on the existing mechatronic assembly
- The transmission label on the gearbox housing
- The connector on the mechatronic unit, showing any visible damage or corrosion
- Any diagnostic scan report showing the stored fault codes
Contact at a glance
Quotations
Via the <a href="/en/request-quote/">online request form</a> — reviewed manually
Phone
No phone support. All communication is by email.
Response time
Varies with request volume. Complete requests with a part number and VIN are answered fastest.
Coverage
European Union & wider Europe
Languages
English, German, Romanian, Slovak, Hungarian, Spanish, French, Italian, Polish, Czech, Dutch and Turkish
Before you write, check whether the answer is already on the site. The Fault Codes and the DSG Guide cover most common questions about identification and codes.
What to include for a fast answer
The more of the following you can include, the more specific the reply can be. Nothing in this list is mandatory, but each item saves a follow-up email.
Vehicle details
Make, model, year, engine and — if you have it — the VIN. The VIN is the most reliable single identifier.
Part number
The part number or mechatronic number on the existing unit, or the transmission code from the gearbox label.
Fault codes
Any stored fault codes from a diagnostic scan, with the scan tool used if known.
Symptoms
What the vehicle does and when — cold, warm, under load, at standstill — and anything already replaced.
Exchange preference
Whether you want a replacement unit, or are interested in an exchange unit. Marked on the request form.
Country
Your country, so delivery and any country-specific details can be confirmed in the reply.
Questions about contacting DSG Clinic
How do I contact DSG Clinic?
The primary contact is email: info@dsgclinic.com. For quotation requests, use the online quotation request form — it collects the vehicle and part details in a structured format and produces a reference number. Both routes reach the same inbox.
Do you have a phone number?
DSG Clinic does not publish a phone number. All communication is handled by email, so that the vehicle and part details, photos and any attachments are kept together with the request.
How quickly will I get a reply?
Every request is reviewed manually, so reply times depend on the volume of requests and the completeness of the information provided. Including the mechatronic part number, the VIN and any stored fault codes lets us reply faster.
Can I send photos or documents?
Yes. The quotation request form does not accept uploads, so attach photos by replying to the confirmation email you receive after submitting a request. Photos of the mechatronic label, the connector, or the transmission label are the most useful.
Do you have a physical address I can visit?
DSG Clinic operates as an online supplier. There is no walk-in location and no customer reception. All enquiries, quotations and follow-up communication are handled by email.
Ready to send us your details?
The quotation request form is the fastest way to reach us with a specific part or transmission to match. It takes a few minutes and produces a reference number so the reply can be tied to your request.